WestJet announces largest-ever expansion

If there's a Canadian airline on the rise, it's definitely WestJet. Originally started in Calgary in 1996, it was originally only going to fly to destinations in western Canada (hence the name). But the airline quickly grew in subsequent years, and is now the second largest airline in Canada (behind Air Canada) and the largest Canadian low-cost carrier. WestJet has, more recently, announced plans to introduce a frequent flier program and has announced a codeshare agreement with Southwest Airlines (another one is in the works with Air France/KLM).

And earlier today, the airline announced what it billed as its "largest-ever seasonal non-stop flight schedule" in the company's history, adding 11 destinations for the winter schedule. Pretty much all of them are warm-weather getaways (Miami, Mexico, Cuba, St. Maarten, etc.) although I was rather surprised to see Atlantic City on the list. Year-round service to Yellowknife from Edmonton and San Diego from Calgary was also added. The airline's transborder and international capacity will increase 45% year over year, compared with just 5% domestically.

"This schedule represents significant expansion on both the transborder (U.S.) and international fronts," said Chris Avery, WestJet's VP, Revenue and Planning. "Both are strategic decisions as we continue to aggressively pursue and earn profitable market share in these critical areas. WestJet is well on its way to becoming the market leader in many of the most popular sun destinations in the U.S., Mexico and the Caribbean."

WestJet also has to be taking advantage of the rather precarious situation that its chief rival, Air Canada, finds itself in. Air Canada has been dealing with less-than-stellar relations with some of its unions, and is trying to avert a possible strike during the 2010 Vancouver Olympics. Any significant labor disruption at Air Canada could be enough to push the airline into bankruptcy for the second time in the past ten years - something that WestJet, which is not a unionized carrier, would be sure to exploit.

Read More

"United Breaks Guitars" and inspires country song

I recently came across a country singer's airline-related story of woe on United Airlines (thanks to Alex for the heads up). Dave Carroll was flying from Halifax to Omaha on United Airlines, with a stopover in Chicago, when his guitar was damaged (full story here):

In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn’t deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say “no” to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world.

Frustrated with United customer service, Carroll found a creative way to try to get even with the airline: write a song. Called "United Breaks Guitars," the catchy, country-sounding song details his experience. Of course, I'd like to point out that his troubles could have been prevented had he carried his precious guitar with him on board the aircraft - I'm pretty sure that this is possible, having seen passengers carrying guitars on board planes in the past. Nevertheless, it makes for enjoyable watching (and listening).

Read More

Ryanair plans 'standing seats'

Ryanair boss Michael O'Leary

When the story broke last week about China's Spring Airlines looking into 'standing-only' flights, I figured that it was only a matter of time before European budget carrier Ryanair would announce plans for a similar concept. And sure enough, Ryanair, not to be outdone, finally announced today that it was in discussions with Boeing and the Irish Aviation Authority to look at "vertical seating" in its 737s - the last four rows of regular seats would be removed in order to make room for the new seats. Passengers wouldn't actually be standing, but "they would have something like a stool to lean on or to sit on," said Ryanair spokesman Stephen McNamara; CEO Michael O'Leary has described them as "barstools," according to The Sun, which also reports that O'Leary got the idea from the Chinese carrier.

The passengers who use the "vertical seating" would fly for less than those with a regular seat, and would apparently be used only on flights under 90 minutes. "We might take out the last five or six rows and say to passengers, 'Do you want to stand up? If you do, you can travel for free'," said O'Leary, to Sky News. "Why is this any different to what happens on trains, where you see thousands of people who cannot get a seat standing in the aisles, and it happens regularly on the Underground?"

Read More

Spirit Airlines reportedly buys Air Jamaica

Some interesting rumors are circulating around the tropics - acccording to the Jamaica Gleaner, US ultra-low-cost-carrier and Ryanair-wannabe Spirit Airlines will purchase perennially unprofitable state-owned flag carrier Air Jamaica, which could be renamed "Spirit of Jamaica." The news comes only days after Radio Jamaica reported that the Jamaican government's Privitisation Committee, set up to find the best buyer for the airline, recommended that either Trinidad-based Caribbean Airlines or British charter airline Thomas Cook should be the one to make the purchase. Spirit Airlines spokesperson Misty Pinson refused to confirm or deny the story, only saying to The Airline Blog, "We don't comment on market rumors."

In preparation for the sale, the government installed Bruce Nobles, the same person who oversaw restructuring at Hawaiian Airlines, as president and CEO. Nobles realized, pretty quickly, that Air Jamaica's fleet utilization was poor and vowed "to fly the airplanes as much as you can to generate revenue." He also dropped routes to Atlanta and Miami, and instead used the aircraft on routes where they made money. Nobles also noted that one of Air Jamaica's main problems was that it lacked capital; "Air Jamaica spends too much money because it does not have any," he said, and has since secured more cash for the carrier.

Evidently, he's done a pretty good job of fixing up the airline; those who thought that there would be a mid-summer snowstorm in Montego Bay before a profitable Air Jamaica might be surprised. Nobles says that the airline, which has never made a profit, could break even as soon as December and may actually become profitable in 2010. Especially given the current economic environment, that's quite an accomplishment. The fact that Spirit's owners, Indigo Partners and Oaktree Capital, are interested in buying Air Jamaica has to be a testimonial to the airline's improved financial condition.

Of course, if the sale turns out to be true, it does raise a few unanswered questions. Would Air Jamaica turn into an ultra-low-cost-carrier, along the lines of Spirit? Many in Jamaica would probably cringe at the thought of their national airline becoming another Spirit, which is known for its Ryanair-like disregard for passenger service (according to the Department of Transportation, Spirit had the most complaints in 2008, with 14.3 per 100,000 passengers; US Airways, with 2.0, came in second). Perhaps Spirit might run the carrier separately, keeping its existing (and newly-profitable) business philosophy and using it to feed Caribbean traffic into Spirit's US operations (and vice versa). But here, the 'feed' strategy might not be successful - for a start, the two airlines serve different airports in New York (Air Jamaica at JFK, Spirit at LaGuardia). And the discrepancy in the current levels of service offered by the airlines might be off-putting to some travelers, too.

photo by Matt Coleman - BNA-Photo on Flickr

Read More

Delta starts flights on crowded Sydney-LAX route

photo: Delta flight 16, a Boeing 777-200LR, gets ready to leave Sydney. Photo by AFP

Delta Air Lines started Los Angeles - Sydney service on July 1, becoming (as Fish pointed out) the first US airline to fly to all six 'inhabited' continents since Pan Am. If anything, it further sends home the message that Delta is now a major international player, and that it's putting some of the route authorities it acquired with Northwest to good use. Even though the US, unlike so many other countries, has never had an official 'flag carrier,' Pan Am was the closest to it until it went bust in 1991. So perhaps now Delta has assumed that mantle - not bad for an airline that, 80 years ago last month, started out as a crop-dusting operation in Louisiana.

But Delta had better not be expecting an easy ride on the US-Australia route, which is known for being a major cash cow for the airlines that fly it. Up until recently, those airlines were Qantas and United, and they both made a lot of money (Qantas apparently makes 20 to 30% of its money on the route, and I recall that United also also attributes a pretty hefty amount of its earnings to the route as well). United and Qantas had a lock on the market, and if you didn't like one of those airlines, your options were, well, rather limited (unless you wanted to fly via Asia, which adds several hours). Qantas flew about 70% of the traffic, leaving United with the remaining 30%.

But Virgin offshoot V Australia started flying between Sydney and Los Angeles this past February, and suddenly things got complicated - the formerly lucrative route has turned into a money-losing one. Fares went down, as they usually do when a carrier enters a new market; over the past year, prices have gone down by more than half. Qantas' market share on the route is expected to fall to just over 50%, and just as badly, their international yields were down 25% in May versus the same month last year. Capacity will be going up by as much as a third, now that there are new airlines flying the route and Qantas is using the A380, and that can also lead to lower yields.

Still, nobody's giving up, at least not yet. "[The route] is such a jewel that we intend to keep it," said Alison Espley, United's general manager for Australia and New Zealand. "Someone may not last the distance, but we will." She said that United has been flying the route for 24 years and isn't going anywhere, and that other airlines are going to "have to look very seriously" at exiting the route. Virgin chief Richard Branson similarly predicts an airline exiting, but of course, not his own: "I would put money on either Delta or United not flying across the Pacific in two to three years." By year's end, predicts Flightglobal, the market share on the route will be Qantas 60%, United 17%, V Australia 15%, and Delta 8%.

What used to be a comfortable money maker is no longer, and chances are that at least one of the four airlines might have to consider stopping flying Sydney-Los Angeles pretty soon.

Read More

JetAmerica delays launch, blames Newark

The story started last night, when Jaunted reported that startup airline JetAmerica would not let you book tickets in July on their website, even though their reported launch date is July 13. "There is a problem with our server," said a JetAmerica employee when Jaunted phoned the reservations number. "[The website] is only booking flights for August and September... IT says all should be fixed by end of day tomorrow." Cranky Flier, meanwhile, has warned potential passengers to stay away from JetAmerica, at least until they're in the air.

But just a little while ago, the airline released a press release that stated that it was "self-imposing a thirty one day delay of the launch of its first flights," which are now scheduled for August 14. JetAmerica said that "unforseen complications with landing and take-off time slots at Newark Liberty International Airport" were to blame for the delay.

"In February 2009, the Federal Aviation Administration advised us, through an intermediatiary, that our operations at Newark could be accommodated," said Brian Burling, JetAmerica's VP of Operations, in a press release. "However, at about the same time JetAmerica started making national news with its $9 non-stop fares; when JetAmerica announced 60,000 website visitors and sales in excess of 20,000, the FAA re-clarified its policy, telling JetAmerica we would need to obtain slots." He added, "The delay is not as unusal as it sounds... Historically, many of the world's most successful airlines and charter services have had to delay their launches."

“We feel terrible for the folks who booked with us for travel during the July 13 - August 13 timeframe, but the FAA's change in the slot policy for indirect air carriers is beyond our control," said CEO John Weikle. "We are working hard to obtain all the slots we need as soon as possible.”

According to the press release, the airline will also be e-mailing 6,486 passengers to alert them that their credit card accounts will be fully refunded, and that the refunds should appear "on e-statements within 7 to 14 days." The airline will also offer those inconvenienced passengers "special incentives to rebook on future flights," including waiving the $10 reservations 'convenience fee' and the seat assignment and first-checked piece of baggage fee. (Those who are affected can call 727-451-3970 for more information.)

Burling says that the airline has "no immediate plans to change our flight schedules," saying that "initially, JetAmerica planned to fly 34 weekly flight segments starting on July 13, 2009. On August 14, 2009 the number of flights is still slated to expand to 40 per week." And, as if to try to head off any ensuing negative press coverage, he said: "People should not be quick to jump to negative conclusions about JetAmerica. I am particularly referring to internet bloggers and naysayers who are predicting the worst."

Well, I'm not predicting the worst, but this means that JetAmerica's start is shaky at best. I'm no expert in airport slots, so I'm not sure if their excuse is plausible (I assume it is), or if JetAmerica is experiencing other problems, but blaming everything on 'server problems' and then switching to another explanation looks anything but professional. Weikle and Co. are going to have to put their damage control response into overtime to have to deal with this - and even if they do get in the air next month, it remains to be seen if passengers will continue to have confidence in the carrier.

Edit: In a statement to The Airline Blog, Toledo-Lucas County Port Authority CEO Michael J. Stolarczyk, had this to say about the delay: "We are disappointed to hear about this situation, and our first priority is with our customers here in Toledo. We need to embrace and support JetAmerica and we sincerely appreciate the support of our community. The Toledo-Lucas County Port Authority is also trying to mitigate their inconvenience as much as possible. We will see JetAmerica fly in August and beyond."

Read More

Auf wiedersehen to Lufthansa's A300s

The last Lufthansa Airbus A300 flight flew earlier today, as the culmination of the airline's plans to phase out the 26-strong fleet. Lufthansa flight 3853, operated by aircraft D-AIAM, left Rome and arrived in Frankfurt shortly past 9:00am local time. The A300s have been a key part of Lufthansa's 'continental' fleet since 1987, and the airline used them extensively on inter-European routes. But the A300s got the axe as part of a cost-cutting plan that Lufthansa has implemented, which is expected to save €300 million ($420 million).

American Airlines, another big A300 operator, is also expected to retire the last of its A300s this year on August 24th. Those of you who have yet to fly on an A300 (myself included) might want to look at booking tickets before it's too late...

photo by eigjb on Flickr

Read More